Support

Common questions

I paid but the lessons are still locked.
Open the paywall and tap “Restore purchase”. That re-checks your Apple Account. If it still doesn't unlock, email us with the Apple ID you purchased with and we'll sort it.

How do I cancel?
On your device: Settings → tap your name → Subscriptions → DrawRabbit → Cancel. Cancelling stops the next renewal; you keep Pro until the current period ends.

A lesson won't load.
Each drawing downloads the first time you open it, so that first time needs an internet connection. Close the app fully and reopen it. If it still won't load, tell us which drawing and what device you're on.

Can I use this without an internet connection?
Yes, once you've opened a drawing: it's kept on your device, so you can draw it anywhere after that. (If your iPhone or iPad runs short of space it may clear them, and they download again next time.)

Where did my progress go?
Progress is stored on your device, so it doesn't move between phones and it's lost if you delete the app. Accounts that sync across devices are on our list.

When do new drawings arrive?
We add lessons regularly. Turn on notifications and we'll tell you when a new one lands.

I have an idea, or something looks wrong in a lesson.
Please tell us — genuinely. We would rather hear it than not.

Gifts

What is a gift?
When you finish a drawing you can wrap it as a present and send it to someone with a link. They unwrap it on their phone and can send DrawRabbit Pro back to you, a year or monthly. It unlocks the next time DrawRabbit opens.

I got a new device, or reinstalled, and the gift is gone.
The grown-up who sent the gift back has a receipt email with a restore code. In DrawRabbit, go to Settings → Restore a gift and type it in, or open the receipt's link on the new device. A gift can move up to five times; after that, write to us.

I was sent a gift and something about it isn't right.
Tap “Report” on the gift's page (at the top, or “Report this gift” at the bottom) and choose what's wrong. We look at every report within a day, and can take a gift down and stop the device that sent it from sending more.

I bought a gift and want a refund, or to cancel.
Write to hello@drawrabbit.com within 14 days for a full refund. A monthly gift can be cancelled from the link in your receipt; Pro carries on to the end of the month you've paid for.

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